Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and insulated liners with non-toxic gel packs to ensure your products stay at the optimal temperature for up to 48 hours during transit.
Where do you source your ingredients?
At Fauve, we partner exclusively with independent farmers and sustainable producers who meet our strict standards for organic practices and ethical sourcing.
What is your policy on returns for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products arrive fresh and maintain their gourmet quality.
How can I track my delivery?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your products suitable for specific dietary requirements?
We offer a wide range of gluten-free, vegan, and nut-free options. Each product page contains a full list of ingredients and allergen warnings to help you make an informed choice.